CollectPlus Reviews

Put my parcel into the system on 30/6. Still lost after 19 days. Promised a phone call, it still hasnt been received. I am still waiting for my refund.

For the last couple of months I've been getting comms from Virgin Media telling me they are going to charge me for equipment I haven't returned.

It turns out that Collect+ still have the item at their national depot; according to tracking its been there for 36 days! They are starting a manual search and hopefully it gets found then returned to VM otherwise I'll be on a debt collectors list. Disappointing..

Took 3 parcels to collect plus shop and stuck 3 labels on myself as handed to me from shop assistant from my barcodes but when I got home the receipt only showed 2 tracking details. The missing parcel shows no information that I even took to shop and all I have is the barcode info! Shop says oh don't worry it will be fine....I bet it won't be! Collect plus recently lost 2 of my parcels and their delivery times are shocking!

Unbelievably bad customer services. They marked my parcel as collected by me when I hadn’t, a week after it had been sent back to the retailer and supposedly at half midnight when the collection point isn’t even open.

My parcel is now missing, I can’t get the retailer to tell me where it is or if I’ll be refunded at all as Collect plus have falsified tracking details claiming that I collected it when this is physically and logically impossible.

I keep trying to find a customer service agent to help me but any time I click on the webchat page “none available” and they cut me off.

As of writing this they have essentially defrauded and stolen from me. Insanely outrageous. Please avoid like the plague, they are so awful frankly I don’t know how they can legally still be operating in this country.

EDIT: Yodel messaged me to claim that it is a member of Collect Plus staff that not only did not return my order to the sender, they marked it as collected by “mistake”. From where I’m stood it looks like a meme Ed of your staff did this in the hopes it would not be notices and so they could steal my parcel for themselves.

Why no stars below zero? We should be able to rate with below zero stars, i would give you minus 5, with pleasure.
I got a parcel from Dune London, 12 pairs of shoes, all in one cardboard box, no problems there.
I am returning 9 pairs back, using the collect plus system; put them in the same box, at the local collect plus store surprize, it is too big.
Gone back home, resized the box, took two pairs of shoes out, gone back to the store with two parcels this time, one still too big, now i have to find or buy 3 or 4 cardboard boxes so i can split them enough in order for your drivers to be bothered to pick them up and load them in the van.
Unless you are returning a pack of crisps, collect plus is pretty much useless.
Three trips to the store, plus my wasted time, plus the hassle, plus the time wasted by me to write this 'under-rating' makes me avoiding you as much as i can in the future.
Dear collect plus, if you are so fussy about doing what you are supposed to be doing, please step aside and let someone else collecting our parcels.
Thank you very much for your kind understanding.

Awful - My parcel magically went missing when a courier went to a depot to collect it. It only took them four months to figure out this is what happened after End clothing queried where the parcel was.

My parcel was (supposedly) delivered to my pick up store Thursday. I went to pick it up it Thursday and it wasn’t there. Apparently the delivery driver had delivered the wrong parcels to the shop and they were waiting for him to come and swap the wrong parcels for the right parcels. I went to the shop again Friday and Saturday and still the parcels hadn’t been swapped. I have tried to contact Collectplus via chat and phone many times and no one answers. Collectplus don’t work on a Saturday and Sunday !! What kind of delivery service is that ?? So it is now Monday and I still have no idea where my parcel is and when it will be delivered. This is terrible customer service from a company that used to be so good (before they were taken over by Yodel). I will be avoiding this company from now on. Looks like Hermes, I mean Evri (their service is so much better service they changed their name ?) has some stiff competition.

I had a parcel containing 4 cushions to return. I took it to the Alnwick collect + store in Upper Barresdale. They refused the return saying it was ‘too big’. I checked the website and the parcel was smaller than the maximum size so there was NO REASON to refuse the parcel. I then drove a 15 mile round trip to the next Collect+ store in Amble and they accepted it no problem. I hope collect+ takes away the contract for the Alnwick store, they are not fit for purpose.

In response to your reply the parcel was 56cm x 47cm x 47cm which is below your maximum size. It contained 4 cushions so I’d guess it weighed about 5kg max which is half your weight limit.

Awful company! I bought a few items off someone last Friday, they dropped them off last Saturday to be collected. They still haven't been collected over a week later! Awful service, won't use again

Horrific experience. Bought item through Very for birthday gift and am unable to pick up due to not having a code. Been at collection point for 5 days now. May I suggest a backup plan for when this happens with Yodel(the worst delivery company around). Surely a few forms of identification should be acceptable when a company fails like Yodel. This was a gift for my son who’s birthday has come and gone now. Absolute shambles from all involved. Disgraceful…

My parcel was delivered to my collection point on Tuesday but I still haven’t received my collection code (it’s now Saturday). I’ve tried requesting one via the website which doesn’t work and I’m unable to contact Collect+ as both their phone number and webchat have been suspended.
Whilst I appreciate they’ve said this is due to a cyber attack, there should be a back up process in place which allows customers to collect their parcels - or Collect+ needs to stop accepting deliveries for collection as it’s currently holding items which people have purchased to ransom!
If I had to sum up Collect+ and Yodel in one word given my experiences of them it would be USELESS - and one star is quite frankly being overly generous!!!

Firstly, I appreciate yodel have had difficulties this week due to a cyber attack. But this is the second time I’ve received terrible service (the first being a few months ago and I thought it might have been a one off so tried using the company again - big mistake!)

Now the tracking is up and running after the cyber attack, I saw my parcel was ready for collection so I wanted to collect it. But I’ve had no collection code come through (same thing happened last time). It’s impossible to get through to yodel customer services due to cyber attach. Tried contacting collect+ customer services at 5:12pm today (their website says they are open until 7pm). Message says they are now closed, try again later & hangs up!! I wish I could finish work 2 hours early! Can’t get through on webchat to speak anyone at customer service either - all their operators have been busy for about 6 hours straight - or finished early for the day too like the people manning the phones!

When I track the parcel one screen says it’s been delivered to the shop, but on another screen says it has been return to the sender! Now, I have seen the parcel at my local shop, but I cannot collect it however because there is no code. When I type in my email address to get a code off their website, it says “Sorry, the parcel collection code for this email is not yet available, please try again later”. But then tells me it’s been returned (which it hasn’t, it’s still at my local shop!). So I’m guessing I’ll never get a collection code because it thinks the parcel has been returned. But it hasn’t, so not only will I be left with no parcel (which contains items I needed for this weekend!), I’ll probably struggle to get a refund for the parcel that has been return but hasn’t been returned, and I’ve had whole load of hassle (for the second time!) that just isn’t needed.

I can’t get through to speak to anyone in order to sort it out, and I find it appalling service that this has happened twice in a row (months apart, so they can’t blame the cyber attack) and they have yet to rectify any of the problems with their processes. Why not allow collection with my ID instead of a waiting for a stupid code? It’s a stupid system and I will now avoid retailers who use this service in the future because it simply doesn’t work properly.

My parcel was delivered by yodel/collectplus to my designated pick up point on Monday 21st june, ive not received any emails or messages with collection barcode, i rang very customer service, they gave me a pick up code, when i went to collect my parcel i was told code is invalid, ive been in touch with very by phone 4 times and still no luck, absolutely disappointed with the whole episode.

Terrible company. Don’t ever use them. Apparently they’ve been hacked. Parcel should have arrived on 21 June. No communication at all, you cannot speak to customer services!!!

Parcel delieved Tuesday 21st June at approx 9:20am to my local Collect Plus store to collect . I've had no code via email or phone with a collection code and when I add my email address to the field to access collection code it says my email address isn't on the system?! Very confused as that email address is the one I used thoughout the process of odering etc. So, even though I varified my name, address,proof of ID etc, I'm still unable to take my parcel from the store, which I've already paid for!!!! The store said they will hold it for 14 days then it gets recalled. So, where is this so called 'collection code' then???